> For the complete documentation index, see [llms.txt](https://docs.evitalrx.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.evitalrx.in/api-for-fulfillment-portal/webhooks/refund-initiated.md).

# Refund Initiated

This Webhook is triggered on Draft order level (Parent Order) for copay clients.

```
{
    "id": "MZ66roJ6Ve943C7oUuE68Q==",
    "transaction_type": "sales",
    "transaction_nature": "refund_initiated",
    "chemist_id": "MowDtnnLw+sbzqXM23WpAQ==",
    "reference_number": 0,
    "payment_mode": "",
    "payment_date": "",
    "delivery_type": "delivery",
    "order_number": "OCMTGTB3PO",
    "bill_no": "",
    "bill_date": "2026-08-31 11:13:02",
    "order_status": "Cancelled",
    "reject_reason": "Item is not for online sale",
    "total": 13,
    "amount": 12.8,
    "order_by": "",
    "patient_id": "K3Nnpg7b/IqyEjD8Oyg1Tg==",
    "patient_name": "Manav Patel",
    "mobile": "7458787853",
    "billing_for": "Manav Patel",
    "billing_for_mobile": "7458787853",
    "doctor_name": "",
    "bill-pdf-url": "https://staging.evitalcare.in/invoice/T0NNVEdUQjNQTw==/print/",
    "direct_payment_url": "",
    "remark": "",
    "medicine_refill_reminder_date": "",
    "is_final_rejection": false,
    "partner_order_id": "",
    "delivery_person_name": "",
    "delivery_person_mobile": "",
    "delivery_pin": "4112",
    "tracking_url": "https://ews-staging-api-product.portal-evital.com/v1/fulfillment/apis/track/TVo2NnJvSjZWZTk0M0M3b1V1RTY4UT09",
    "utm_campaign": "pillpop",
    "utm_medium": "fulfillment",
    "utm_source": "pillpop",
    "total_refund_amount": 199,
    "applied_refund_amount": 149,
    "remaining_refund_amount": 50,
    "refund_reason": "cancellation",
    "chemist_code": "C08R6",
    "items": [
        {
            "medicine_id": "BEXJIx1DBa0TyZQjJB+qDw==",
            "medicine_name": "Ltk 25mg Tablet",
            "size": 10,
            "medicine_type": "drug",
            "packing_size": "1 Strip of  10 Tablet",
            "gst_percentage": 5,
            "image": "m40teq092g.png",
            "quantity": 10,
            "mrp": 12.8,
            "amount": 12.8,
            "price": 12.8,
            "manufacturer_name": "Unison Pharmaceuticals Pvt Ltd",
            "order_details_id": "K4GAl8L9k/KOwFCWdOgz1A==",
            "batch": "ABC123",
            "discount_percentage": 0,
            "batch_id": "/eAQb/zjxoJAM2EE8+99wA==",
            "expiry": "2050-05-01",
            "gst": 0.61,
            "unit_gst": 0.61,
            "hsn_code": "",
            "cess": 0,
            "unit_cess": 0,
            "cess_percentage": 0,
            "base_price": 12.19,
            "discount": 0,
            "landing_price": 0,
            "item_category": "drug",
            "loose_quantity": 10,
            "igst": 0,
            "sgst": 0.305,
            "cgst": 0.305,
            "unit_igst": 0,
            "unit_sgst": 0.305,
            "unit_cgst": 0.305,
            "thumb_image": "https://d3cgpvqmlaynvp.cloudfront.net/storage/medicines/thumb/m40teq092g.png",
            "reference_medicine_code": "",
            "partner_medicine_id": ""
        }
    ],
    "order_custom_fields": {},
    "patient_custom_fields": {},
    "draft_order_id": "YdhDdEz6Igr6Cm9tRQ222A==",
    "draft_order_shipping_charge": 99,
    "draft_order_shipping_invoice": "",
    "doctor_fulfillment_draft_reference_id": "",
    "draft_order_copay_amount": 0,
    "order_copay_amount": 0,
    "invoice_pdf": false,
    "webhook_type": "fulfillment"
}
```