Fulfillment FAQ's

Some common question that we were asked.

Difference Between mrp and price?

MRP is the amount which is printed on product used for selling. While, price is the amount we get after applying discount on MRP

Passing prescription URL is mandatory?

Yes, for medicines where field is_rx_required : "yes" (true) it is mandatory to provide prescription. It can be know from the medicine/view API.

What is Webhook Sequence?

1. Order Accepted

2. Order Rejected - If not Accepted

3. Order Shipped

4. Order Picked Up

5. Order Split/Reassign

How Rejection Webhook works?

The Rejection Webhook behavior depends on your onboarding configuration. It can be set up in either of the following ways:

1. Final Rejection Only = You’ll receive a webhook once the order is finally rejected.

2. Each Rejection in Reassignment = You’ll receive a webhook every time a chemist rejects the order during the reassignment process.

What is use of location_token?

location_token is calculated at real-time which helps us to ensure accurate serviceability, availability & helps to ensure delivery checks. You can obtain this location token from here.

What is split & re-assign, and what is difference between them?

• Split: This is a configurable option, where split your order to multiple pharmacies in case some of the items are not available at single pharmacy.

• Re-Assign: Generally, when you place order there might be a rare instance when a pharmacy might not accept your order within our time-limit so we re-assing to another pharmacy.

Both of the things are performed by our common webhook Order Split/Reassign .